Frequently Asked Questions
Everything you need to know about our fresh floral and gourmet treats.
How do you ensure the freshness of the fruit and flowers?
We source our ingredients and blooms daily from local markets. Our specialized refrigerated delivery fleet ensures your gift arrives in peak condition, maintaining the perfect temperature from our kitchen to your doorstep.
Can I schedule a specific delivery date and time?
Yes, you can select your preferred delivery date during the checkout process. While we cannot guarantee exact minute-perfect timing, our standard delivery window is between 9:00 AM and 5:00 PM for residential addresses.
Do you offer options for dietary restrictions?
Absolutely. We offer a curated range of vegan, gluten-free, and nut-free chocolate and fruit arrangements. Please check the 'Dietary Friendly' section of our website or filter by your specific requirements.
What happens if the recipient is not home at the time of delivery?
If it is safe to do so, our couriers will leave the package in a shaded, secure area. Since our products are perishable, we recommend choosing a delivery date when someone is available to receive the gift.
Can I include a personalized message with my order?
Every Edible Blooms gift includes a complimentary gift card. You can type your personalized message in the 'Gift Card Message' box during the checkout process, and we will print it exactly as provided.
What is your policy on returns and refunds?
Due to the perishable nature of our food and floral products, we do not accept returns. However, if you are unsatisfied with the quality of your order, please contact our customer service team within 24 hours of delivery for a resolution.