Returns & Exchanges
At Edible Blooms, we strive to ensure your gifts arrive in perfect condition; however, due to the perishable nature of our food products, we can only offer replacements or refunds for items that are damaged or faulty upon delivery.
Contact Support
Notify our customer service team within 48 hours of delivery if there is an issue with your order, providing your order number and contact details.
Provide Evidence
Email clear photographs of the damaged product and its packaging to help our quality control team assess the situation and improve our service.
Quality Assessment
Our team will review your claim and the provided images to confirm if the product meets our criteria for a replacement or a full refund.
Resolution
Once approved, we will immediately arrange for a fresh replacement to be sent out or process a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing